Problem with a product or service you bought - ACCC
The ACCC page outlines a consumer right: businesses must provide a notice to the consumer about a repair before the repair begins for certain products, including those that can store user data, and before repairs that may involve refurbished parts. The goal is to ensure consumers are informed and can make informed decisions about how their device data and parts are handled.
This could affect AppleCare+ because Apple (or Apple’s repair partners) may need to provide specific “repair notice” disclosures before starting covered repairs on Australian devices—particularly devices that store user data and repairs that might use refurbished parts. Practically, AppleCare+ workflow, customer communications, and consent/notification steps would need to align with these notice requirements to avoid consumer-protection non-compliance.
Consumer must be given a repair notice before the repair of products that can store user data and before the start of repairs that might use refurbished parts.
Country
Australia
Region
Asia Pacific
Discovered
5/31/2026
Relevance Score
Language
English